Thank you for purchasing a Product from LBTI. LBTI acts as the authorized reseller for purchases of digital products. This Policy details when you may be entitled to withdraw a Transaction and/or receive a refund, and how to request one. It applies to Transactions completed by Consumers and Businesses. If local consumer protection laws or a Supplier of a Product provides you with additional or non-waivable rights, the highest level of rights will always apply. Nothing in this Policy limits your mandatory consumer rights.
1. Global Refund Policy
1.1 Default Policy
Unless required by applicable law, all Transactions are non-refundable and non-exchangeable.
1.2 Discretionary and Statutory Refunds
LBTI may issue refunds on a discretionary basis or if you exercise an applicable statutory withdrawal or refund right. Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour.
1.3 Consumer Rights
This Policy does not affect consumer rights in relation to Products which are not as described, faulty or not fit for purpose.
1.4 Access Cessation
If you receive a refund in accordance with this Policy, access to the relevant Product will cease.
2. Country-Specific Rules
2.1 Highest Standard Protection
Where local consumer protection laws grant unconditional "withdrawal" rights, those rights apply and override this Policy. Where regional differences apply, LBTI applies the highest standard of protection across the relevant country.
2.2 European Union / EEA / Switzerland / United Kingdom
Consumers have a 14-day statutory right to withdraw from digital content and service contracts and receive a full refund. The right to withdraw applies to one-off purchases and to the first payment under a Subscription contract. To exercise this right, you must request a refund within 14 days from the date of the Transaction.
2.3 Turkey / Israel
Consumers have a 14-day statutory right to withdraw from digital content and service contracts and receive a full refund. To exercise this right, you must request a refund within 14 days from the date of the Transaction.
2.4 South Korea / Brazil / China
Consumers have a 7-day unconditional right to cancel digital content or service contracts after delivery and receive a full refund. To exercise this right, you must request a refund within 7 days from the date of the Transaction.
2.5 Canada
Consumers have a 7-day unconditional right to cancel digital content or service contracts after delivery and receive a full refund. To exercise this right, you must request a refund within 7 days from the date of the Transaction.
2.6 Singapore
Consumers have a 5-day unconditional right to cancel digital content or services after delivery or first access and receive a full refund. To exercise this right, you must request a refund within 5 days from the date of the Transaction.
2.7 Other Regions
For all other regions not specifically mentioned above, consumers have a 14-day statutory right to withdraw from digital content and service contracts and receive a full refund.
3. How to Withdraw and Request a Refund
3.1 Refund Request Methods
To withdraw, cancel and/or request a refund, you can contact LBTI using one of the following methods: (a) use the "View receipt" or "Manage subscription" link in your Transaction confirmation email; (b) submit a request via the support link provided in your receipt or within your account's billing page; or (c) contact us directly at [email protected].
3.2 Refund Processing
If eligible, refunds will be processed using the same payment method where possible and within 14 days of approval of the request.
3.3 Verification
LBTI's transaction records will be used to verify eligibility and timing but will not override your statutory rights.
3.4 Assistance
If you are not sure of the details of your Transaction or whether you are eligible for a refund, please contact us and we will do our best to help.
3.5 Subscription Cancellation
If a transaction is not eligible for a refund, you may still cancel the subscription at any time to prevent future billing. The cancellation will take effect at the end of the billing period of your subscription, and will prevent any further payments from being taken.
4. Defective Products
4.1 Faulty or Not Fit for Purpose
If a Product is not as described, faulty, or not fit for purpose, you may be entitled to a refund regardless of the timeframes specified in this Policy. Please contact us with details of the issue.
5. Fraud and Abuse
5.1 Refund Denial
LBTI reserves the right to refuse refunds where there is evidence of fraud, refund abuse, or other manipulative behaviour, including but not limited to: (a) multiple refund requests for the same product; (b) refund requests after extensive use of the product; (c) fraudulent payment methods; or (d) any other suspicious activity.
For any questions about this Policy or to request a refund, please contact us at [email protected]
Last updated: April 2026